Key Data Quality Issues for Enterprise Asset Management in Engineering Organisations

Data Quality (DQ) is a critical issue for effective asset management. DQ problems can result in severe negative consequences for an organisation. Several research studies have indicated that most organizations have DQ problems. In response to these problems, organisations have developed various policies (e.g. fair use of data, information privacy, etc). However, it is often difficult to implement these policies at the tacit and operational level, especially identifying the areas or problems to focus on. Through a case study with two state-wide Australian utility companies, this paper tries to present the DQ issues which emerged from a number of asset management processes. The findings are thought to be valuable for practitioners, especially policy implementers, who want to align policy with real-world business.